Before research begins
A customer may request cancellation before research begins. Any payment-provider charges and the final cancellation window must be confirmed before launch.
After research begins
Because the service involves time-based research, refunds may be limited once work has begun or a report has been completed.
Insufficient information
If the supplied information is insufficient, SinoProfile will request clarification. The policy for orders that cannot proceed after reasonable attempts must be finalised before launch.
Requesting a refund
Customers should email support@sinoprofile.com with the order number and reason for the request.